Privacy Policy

Last updated: 28/03/2026

Who we are

TicketHub is an online ticketing and event platform that helps everyone discover events in Vanuatu and purchase tickets online.

Our website address is: https://www.tickethub.com.vu

For privacy-related questions or requests, please contact us at: support@tickethub.com.vu

What personal data we collect and why we collect it

We collect personal information to operate our website, process ticket purchases, deliver tickets, support event attendance, provide customer service, improve our platform, and meet legal and business obligations.

Information you provide to us

When you create an account, place an order, contact us, or interact with our services, we may collect:

• your name
• email address
• phone number
• billing information
• account login details
• event booking details
• any information you provide through forms, support requests, or communications with us

We use this information to:

• create and manage your account
• process orders and payments
• issue tickets and booking confirmations
• provide customer support
• communicate important updates about your purchase or event
• process refunds, cancellations, or complaints
• comply with legal, tax, and accounting obligations

Ticketing and event-related information

When you buy a ticket through TicketHub, we may collect and store information related to:

• the event you purchased
• the number and type of tickets purchased
• booking reference numbers
• attendance or check-in status
• special information you choose to provide for an event, where applicable

We use this information to:

• deliver digital tickets
• verify valid entry
• support event operations
• manage attendance records
• help organizers administer their events

Payment information

When you make a purchase, your payment is processed through secure third-party payment providers. We may receive limited payment-related information such as payment status, transaction ID, card type, or partial masked card details, but we do not store full card numbers on our servers unless explicitly provided by a secure payment processor in tokenized or masked form.

We use payment information to:

• process transactions
• confirm orders
• detect and prevent fraud
• handle refunds and disputes

Technical and usage data

When you use our website, we may automatically collect certain technical information, including:

• IP address
• browser type
• device type
• operating system
• referring pages
• pages viewed
• time spent on the website
• basic activity logs

We use this information to:

• secure our website
• detect fraud or misuse
• improve performance and user experience
• troubleshoot errors
• understand how visitors use our platform

Comments

If visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address may be provided to the Gravatar service to see if you use it. After approval of your comment, your profile picture may be visible publicly in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data, such as EXIF GPS. Other users may be able to download and extract location data from publicly accessible images.

Cookies

We use cookies and similar technologies to improve your browsing and checkout experience.

Cookies may be used to:

• keep you logged in
• remember your cart contents
• remember site preferences
• support checkout functionality
• improve website performance
• help with analytics and security

You can control cookies through your browser settings, but disabling cookies may affect the functionality of parts of the website.

Embedded content from other websites

Pages on this site may include embedded content such as videos, maps, social media feeds, or other media. Embedded content from other websites behaves in the same way as if you had visited those websites directly. Those third-party websites may collect data about you, use cookies, and monitor your interaction with that content.

Who we share your data with

We only share personal data where necessary to operate TicketHub and provide our services.

We may share data with:

• payment processors and payment gateway providers
• website hosting and cloud service providers
• fraud prevention and security providers
• email or messaging providers used to send tickets and order updates
• analytics providers
• event organizers or their authorized staff, where necessary to administer the event you booked

Where relevant to an event, we may share limited attendee information with the organizer, such as:

• your name
• contact details
• ticket type
• booking reference
• attendance or check-in status

We do this so the organizer can manage admissions, guest lists, customer support, schedule changes, and event operations.

We do not sell your personal data to third parties.

Marketing communications

We may send you service-related communications that are necessary for your account, orders, tickets, or event attendance.

We may also send promotional or marketing messages where you have chosen to receive them. You can unsubscribe from marketing communications at any time.

How long we retain your data

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including legal, accounting, fraud prevention, dispute handling, and operational purposes.

For example:

• account information may be retained while your account remains active
• order and ticket records may be retained for accounting, audit, tax, fraud prevention, and dispute resolution purposes
• support communications may be retained to improve service and handle follow-up issues
• comments and related metadata may be retained indefinitely unless removed

What rights you have over your data

Depending on applicable law, you may have the right to:

• request access to the personal data we hold about you
• request correction of inaccurate or incomplete information
• request deletion of your personal data
• object to or restrict certain processing
• withdraw consent for marketing communications

Some data may need to be retained for legal, accounting, security, fraud prevention, or legitimate business purposes even if you request deletion.

To make a privacy request, contact us at: support@tickethub.com.vu

Where your data is sent

Your data may be processed by trusted third-party service providers, including payment, hosting, communications, analytics, and security providers. Depending on those providers, your information may be stored or processed outside Vanuatu.

How we protect your data

We take reasonable technical and organizational steps to protect personal data, including:

• secure website access using HTTPS
• access controls for administrators and staff
• secure payment integrations
• routine updates and security measures
• monitoring for abuse, fraud, and unauthorized access

However, no internet-based system can be guaranteed to be completely secure.

What data breach procedures we have in place

If we become aware of a data breach affecting personal data, we will investigate the issue, take reasonable steps to contain and remediate it, and notify affected parties or authorities where required.

Children’s privacy

TicketHub is not intended to knowingly collect personal data from children without appropriate authorization where required. If you believe a child has provided personal information inappropriately, please contact us so we can review and remove it where appropriate.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will apply from the date it is published.

Contact information

For privacy-related questions, requests, or complaints, please contact:
support@tickethub.com.vu